Terms of Service

Accepting these terms

By creating an account, subscribing to a plan, or using the Covey platform, you agree to these terms. If you are agreeing on behalf of an organization, you confirm you have the authority to bind that organization, and "you" means both you and the organization.

If you do not agree, do not use the service.

Your account

You need an account to use Covey. You must give accurate information, keep your credentials to yourself, and tell us promptly if you think someone else has access. You are responsible for everything that happens under your account and under the accounts of the team members you invite.

You must be at least 18 years old and legally able to enter a contract. Covey is a tool for organizations, not a consumer social product.

Your organization's data stays yours

Everything you and your members put into Covey — member records, event history, payment records, email content, website pages, uploaded files — is yours. We claim no ownership of it.

You grant us the limited permission we need to actually run the service: to store, process, transmit, back up, and display your data so the platform works for you and your members, and to display your public website content to visitors. That is the extent of it.

You are responsible for the lawfulness of the data you load. If you upload member records, you confirm you have the right to collect and process them and to let us process them on your behalf. Our handling of personal information is described in the Privacy Policy.

Acceptable use

Do not use Covey to:

• send unsolicited bulk email, or email anyone who has not agreed to hear from your organization
• store or transmit unlawful, deceptive, infringing, or harassing content
• break into, overload, probe, or reverse-engineer the platform or anyone else's tenant
• resell or white-label the platform without a written agreement with us
• store payment-card numbers, government IDs, or medical records in free-text fields

We may suspend an account that is causing active harm — a compromised login, an email campaign generating serious abuse complaints, an attack on the platform — and we will tell you why as soon as we reasonably can.

Subscriptions, billing, and cancellation

Covey is sold as a monthly or annual subscription. The plan and price you select at signup apply until you change plans or cancel. Prices are in U.S. dollars and exclude any sales or use tax, which we add where required.

Payments are processed by Stripe. By subscribing you authorize us to charge your payment method on each renewal date until you cancel. If a charge fails, we will retry and email you; if it keeps failing, we may suspend the account.

You can cancel at any time from your billing settings. Cancellation takes effect at the end of the current paid period — we do not prorate or refund partial periods, and we do not lock you into a contract or a notice window. If we materially raise the price of your plan, we will give you at least 30 days' notice before it takes effect, and you can cancel before then.

Money you collect from your members

Dues, event tickets, and donations that your members pay flow through your own Stripe account, connected to Covey. That money is yours and never passes through our bank account. Stripe's own terms govern that relationship, including payout timing, disputes, and chargebacks.

You set your prices, refund policies, and tax treatment, and you are responsible for honoring them. We provide the tooling and the records; we are not a party to the transaction between you and your member, and we are not a payment processor, escrow agent, or merchant of record for it.

Availability, support, and changes

We work hard to keep Covey up, and we do planned maintenance in low-traffic windows where we can. We do not promise uninterrupted service, and we are not liable for downtime caused by things outside our control — your network, a provider outage, a Stripe incident.

Human support is included on every plan. We answer email from a real person during U.S. business hours.

We improve the platform continuously and may add, change, or retire features. If we retire something you rely on, we will give you reasonable notice and, where we can, a path to the replacement or your data.

Our intellectual property

The platform itself — software, design, documentation, the Covey name and marks — belongs to us and our licensors. These terms do not transfer any of it to you beyond the right to use the service while your subscription is active.

If you send us feedback or a feature idea, we may use it without owing you anything. We appreciate it either way.

Termination and getting your data out

You may stop using Covey and cancel at any time. We may terminate or suspend an account for a material breach of these terms, for non-payment after notice, or if we are required to by law.

Export your data before you cancel — member lists, event registrations, and financial records all export to CSV from the app. After an account is closed we retain your data for 30 days so you can change your mind, then delete it, including the per-tenant database tables and encryption key. Deletion is permanent and we cannot undo it.

Disclaimers

Covey is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Covey is not a law firm, an accountant, or a tax advisor. Features that touch dues, donations, receipts, or tax reporting are tools, not advice. Check with your own professionals about what your organization is required to do.

Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, even if warned they were possible.

Our total liability arising out of or relating to these terms or the service is capped at the amount you paid us for the service in the 12 months before the claim arose. Some jurisdictions do not allow these limits, in which case they apply to the extent permitted.

Indemnity

You will defend and indemnify us against third-party claims arising from your content, your use of the service in breach of these terms, or your organization's handling of its members' data or money — including claims by your own members. We will indemnify you against third-party claims that the Covey platform itself infringes their intellectual property.

Governing law and disputes

These terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in Cook County, Illinois, and both parties consent to that jurisdiction.

Before filing anything, email us. Nearly every dispute we have seen was a misunderstanding that a conversation fixed faster than a lawyer could.

Changes to these terms

We may update these terms as the product and the law change. If a change is material, we will email the account owner and post the new version here with a new effective date at least 30 days before it applies. Continuing to use Covey after that date means you accept the updated terms.

Contact

Questions about these terms go to hello@coveyhq.com. Covey HQ Inc., Chicago, Illinois, USA.